July 31, 2013 - Customer Service Representatives at the Northeast Utilities Call Center have lost their bid to join the Union by a 55 - 93 vote. A secret ballot election was conducted by the National Labor Relations Board after a long, contentious campaign marred by unfair labor practice charges against the Company.
In spite of Company threats, interrogations, and creating the impression that employees were under surveillance as a result of their support for the Union, nearly 40% of the Customer Service Representatives voted to be represented by IBEW Local #1837.