Customer Service Representatives at the Northeast Utilities Manchester Call Center are making a bid to join IBEW Local 1837, but Company representatives are pulling out the stops to try to thwart the campaign. More than 150 employees at the Center take customer calls for PSNH, Connecticut Light and Power and Western Massachusetts Electric, answering calls about billing and service for the electric utilities owned by N.U.
The Call Center workers have challenging jobs and work long hours, especially during storm restoration. They’ve cited a pattern of unfair, embarrassing and inconsistent... Read More
Business Manager Tony Sapienza